Our support for you
The focus of our work are you as our customer. Our daily goal is to dedicate all our power to you and your orders to gain a successful cooperation. With our decade-long experience in metrology, our vast distribution and service network and our reliable partners we can always be in your area to support you as a competent supplier and service provider.
Analysis
It doesn’t matter how complex your problem is, we provide detailed consultation on your requirements. Our professionals, capable of all areas of expertise of metrology and engineering, will compile the ideal service package for you.
Contact us and schedule an appointment for a on site visit for a comprehensive consultation. We take all the time we need.
Engineering
Our portfolio is always state of the art. Maximum flexibility, strong customer orientation and highly motivated employees are the reason why we are able to offer custom-made solutions with reasonable pricing.
Even smart designs for connected manufacturing and quality assurance processes are not an issue for us. Digital data exchange, automated part handling as well as client-specific special solutions are parts of our modern spectrum of services.
Installation
When the deal is sealed all you need to do is looking forward to your new product. Because if you want we will organise transport and setup on the final location. Of course we also take care of the installation, calibration and technical acceptance of your new system as well as the training of your staff. And naturally we also support you in planning your measurement strategy and we create the necessary measuring programs for your parts.
After Sales
Our after sales management aims to assist you as to the fullest extent. We help you with excellent performance and attractive offers and as a result create a long and beneficial business relationship. This holds true to the life cycle of your currently running measuring systems as well as possible future investments.
With a broad range of activities we ensure the long-lasting reliability of your devices. To maintain quality, and furthermore your consistent productivity, are vital parts of our service strategy.
Analysis
It doesn’t matter how complex your problem is, we will provide detailed consultation on your requirements. Our professionals, capable of all areas of expertise in metrology and engineering, will compile the ideal service package for you.
Contact us and schedule an appointment for an on site visit for a comprehensive consultation. We take all the time we need. If necessary we check your request for feasability in one of our four fully equipped measuring labs. This gives us the possibility to analyse your commission in all detail.
If desired we are also happy to demonstrate our solution using one of your own parts, so you will be able to check our proposal in advance.
Engineering
Our portfolio is always state of the art. Maximum flexibility, strong customer orientation and highly motivated employees are the reason why we are able to offer custom solutions with reasonable pricing.
Even smart designs for connected manufacturing and quality assurance processes are not an issue for us. Digital data exchange, automated part handling as well as client-specific special solutions are parts of our modern spectrum of services.
Our full-service-package also comprises the rigid planning of every project, no matter the extent. We are happy to provide you with optional offers for comparison or even leasing options for greater projects so you can flexibly organise your project budget. Different clamping solutions and stylus configurations for any area of application round off our package for you. Your individual offer also contains the contact information of your responsible technician who is always available for further questions. With this we can guarantee to always cover your open questions as well as beeing quick in fulfilling your change requests.
Installation
When the deal is sealed all you need to do is looking forward to your new product. Because if you want we will organise transport and setup on the final location. Of course we also take care of the installation, calibration and technical acceptance of your new system as well as the training of your staff. And naturally we also support you in planning your measurement strategy and we create the necessary measuring programs for your parts.
This can be done either on your premises or we invite you to come to one of our training centers. We can in any way assure you, that our training is practical and user-friendly and we can only let you go in good conscience once your staff is absolutely comfortable with your machine.
After Sales
Our after sales management aims to assist you to the fullest extent. We help you with excellent performance and attractive offers and as a result create a long and beneficial business relationship. This holds true to the life cycle of your currently running measuring systems as well as possible future investments.
With a broad range of activities we ensure the long-lasting reliability of your devices. Maintaining long-term quality, and furthermore your consistent productivity, is a vital part of our service strategy.
This includes standard components like maintenance and care, but also emergency help in critical situations to get you back on track as fast as possible. We manage this through extremly short reaction times and complex spare parts management. But we of course want to help you to optimize your systems even more. With specialized training and upgrades we can accomplish significant gains in efficiency on minimal investment.
Additionally we hold a constanty updated pool of demo and used units in stock which are available on short notice. Furthermore it is possible to make use of our internal ressources and let us do complete measurements for you.
